Refund policy

All sales are considered final. We do not accept returns or exchanges of completed purchases unless a significant flaw was not disclosed before the sale.

Refunds

We do not accept returns or offer refunds. 

It is your responsibility to make sure the product is adequate/suitable before purchasing. Final sale occurs when payment is made and processed electronically or when a bank wire is received.

However, we will consider refund requests on a case-by-case basis under our sole discretion. If you believe your situation requires special consideration, please contact us to discuss possible options.
 
Exchanges

We do not accept exchanges of purchased products. If you receive a defective or incorrect item, please contact us within 48 hours of delivery. We will evaluate exchange requests on a case-by-case basis to ensure your satisfaction.

Returns

• Items returned without prior approval or in a non-saleable condition will not be accepted.
• Customers are responsible for paying shipping costs for returning any items. Shipping costs are non-refundable.

Contact Us
If you have any questions or concerns regarding your order or this refund, return and exchange policy, please do not hesitate to contact us at diamond@diamondlux9.com or via the Contact Form. We are committed to ensuring that your shopping experience is smooth and enjoyable.
 
Effective Date: This refund, return and exchange policy is effective as of May 16, 2024.